This Privacy Policy applies to the MyLocalCares website and the pages where it appears. It describes how MyLocalCares, operated by Same Page Holdings LLC (“MyLocalCares,” “we,” “us,” or “our”), treats personal information that we collect and receive. Your use of this website indicates that you agree to our collection, use, and disclosure of your information as described in this Privacy Policy.
We collect information from and about you.
We collect contact information. For example, we collect your name, phone number, email address, and ZIP code when you register on our site, request information, or otherwise reach out to us.
We collect information you submit or post. We collect the information you provide through our forms and when you contact us, including details about the benefits, insurance, or assistance programs you are interested in.
We collect demographic and eligibility information. Depending on the help you request, we may collect information such as your age, household size, income range, homeowner or veteran status, current coverage, and similar details used to match you with relevant programs and providers.
We collect usage and device information. When you use our website, we may collect information about your browser and device, the site you came from, the pages you view, and similar analytics information. We may collect this using cookies, web beacons, and similar technologies, including through third parties.
We get information from third parties. Our business and marketing partners, data providers, and advertising platforms may give us information about you, including contact and demographic information, which we may combine with information we already have.
We collect information in different ways.
We collect information directly from you when you register, request information, complete a form, or contact us.
We collect information passively using cookies, web beacons, and similar tracking tools on our website and in the emails we send you. We collect information about users over time and across the website, and we may have third parties collect personal information this way. You can email us with questions at privacy@mylocalcares.com.
We receive information from our partners and combine information. For example, we may combine information we get from a marketing partner with information you provided to us, or information collected automatically across our platforms.
We use the information we collect.
We use information to respond to your requests and connect you with help. We and our partners in the LocalCares Network use your information to identify, select, and provide you with information about benefits, insurance, and assistance programs you may be interested in, and to have a specialist or provider follow up with you.
We use information to communicate with you. We will communicate with you about your request, our relationship, and — where you have provided the required consent — to send you marketing offers by phone call, text/SMS message, email, and mail, including through automated or autodialing systems and pre-recorded messages.
We use information to improve our products and services, to customize your experience, for security and fraud-prevention purposes, and as otherwise permitted by law or as we may notify you.
We may share information with third parties.
We share information with partners in the LocalCares Network. With your consent, we may share the information you provide (a “lead”) with one or more marketing partners, advocates, agents, insurers, and other providers so they can contact you with offers and assistance relevant to your request. A current list of these partners is available on our Marketing Partners page.
We share information with service providers who perform services on our behalf, such as hosting, analytics, and communications. We may also share information to comply with the law or to protect the rights, property, or safety of MyLocalCares, our users, or others.
We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may provide our customer information as part of that transaction.
You have certain choices about how we use your information.
You can opt out of marketing communications. To stop receiving promotional emails, email privacy@mylocalcares.com or follow the unsubscribe instructions in any promotional message. You may unsubscribe from text messages at any time by replying “STOP” to any text message you receive from MyLocalCares. Even if you opt out of marketing messages, we may still send you transactional messages, such as responses to your questions.
Please note that if you opt out of receiving marketing communications from our partners with whom we have shared your information, you may still receive marketing communications from us and from other partners with whom your information was shared. You may contact those partners directly to opt out.
You can control cookies and tracking tools through your browser settings, and you can opt out of certain interest-based advertising through the tools offered by participating ad networks.
Your California privacy rights.
If you are a California resident, you have additional rights regarding your personal information, including the right to opt out of the “sale” or “sharing” of personal information. Please see our California Privacy Notice (CCPA) for details on these rights and how to exercise them.
We use reasonable security measures.
We take reasonable administrative, technical, and physical steps to protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Our policy on children’s privacy.
Our website is intended for adults age 18 and older and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may link to third-party sites.
Our website may link to sites operated by our partners and other third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
Feel free to contact us if you have more questions.
If you have any questions about this Policy, please email us at privacy@mylocalcares.com.
We may update this Policy.
From time to time we may change this Privacy Policy. We will notify you of any material changes as required by law, by email or by means of a notice on the website, and we will post an updated copy on our website. Please check this page periodically for updates.